Emergency communication is growing concern for public, residential and commercial properties. Emergency communication devices are often located in stairwells, parking lots, elevators and fire escapes. Emergency communication provides not only communication for the person in distress with management but also additional information such as the persons location. Because of the users expectation of a specific response when activating an emergency communication device a normal telephone or intercom system should not be substituted for an emergency communication system.
Emergency communication systems can be segregated into two categories,
- Telephone Emergencsy Systems
- Intercom Emergency Systems
Telephone Emergency Systems
Telephone emergency systems are often located in parking lots, garages, public areas, transportation platforms, campuses and elevators. Telephone system is used in applications where the area of coverage makes wiring an intercom system impracticable or management may be off site. The telephone system will have a "Emergency" call button to be used by a person who has a medical condition, using a fire escape, in a threat situation or other emergency that requires immediate response by security or medical professional. The telephone system may also have a "Help" or "Information" button for visitors who need directions.
Intercom Emegency Systems
Intercom emergency systems are hardwired between each remote station and a master station located in the security office with staff on duty 24 / 7. The system is monitored, meaning that if a connection is broken between a remote station and the master station management will be notified. When a user activates the "Emergency" button an indicating lamp lights on both the remote and master station, and hands free communication can begin. Management also knows the exact location of the individual to optimize sending assistance.